VALOR PERFORMANCE CENTERS
Restoration of a classic car is a complex, and time consuming exercise. Depending on the clients needs and desires, however, you can carefully construct a project plan that will help you get the vehicle completed in a time efficient, predictable manner and within the cost expectations of the client as well.
RESTORATION PROJECT PLANNING
Valor listens carefully to our clients and inspects the vehicle the client would like restored, or offers to acquire a project that meets the customer's need. Then, we build a project plan with projected time/hours estimates for the client using the following high-level approach:
MOVES, ADDS, and CHANGES
Clearly, we can NEVER get our initial estimate 100% accurate at the time of performing the initial inspection because we're unclear as to what issues we might run into, and customers (when actively engaged in the project) will often change their minds and make additions and deletions as the project progresses. In those cases, our philosophy is to be open minded and to OVER COMMUNICATE and make sure we keep tight documentation so there are no surprises when the final bill arrives.
HOW TO STAY ENGAGED
The best way to manage to customer expectations is for us to hold ourselves accountable, and to have the client actively engaged. That's why we're not afraid to put cameras in our shop and to give customers secure access to those cameras so they can see how their project is going. Further, we always like to have our customers come by the shop, sit in our man-cave and talk to us about what they like, don't like, and would like to see us do. We work for you, and we want you to spend time guiding us on what you want to see happen to your baby. We're your partner in helping your dreams come true so we'd like to have you be part of things and not just throw us a car and walk away.
HOW PAYMENT WORKS
We first estimate the project, and provide you with a written contract. Once the contract is executed, we require a 20% deposit for the overall project cost. Then, we ask for the additional 20% just before the vehicle goes to paint. The next 20% is paid just before the mechanical work starts. The next 20% payment is made just before the upholstery work begins. The final 20% and any additional project increases is paid upon delivery of the finished product.